During this project, I was tasked to recreate new hire training modules on disaster call handling.

The course they had been using was over six years old, and some of the information was outdated and needed to be updated to the current process. They were also wanting a complete refresh of the course, which was completely narrated with voiceover. When there is voiceover, it's nearly impossible to insert new voice recording without making the course look and feel chopped up.

The goal was o be able to take this module and make updates as the process changed.

The new directive was to:

• Remove all voiceover

• Create an interactive course

• Update the information in the course without too much text to overwhelm a learner